Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@mrjamesconcepts.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Customers are responsible for return shipping costs. If you use our provided shipping label, the cost of return shipping will be deducted from your final refund.
You can always contact us for any return question at contact@mrjamesconcepts.com.
Hygiene & Sealed Goods Exemption
In accordance with the EU Consumer Rights Directive (Article 16(e)), the right of withdrawal does not apply to goods which are not suitable for return due to health protection or hygiene reasons, where they have been unsealed after delivery. This includes intimate wellness products, personal massagers, lubricants. If the original sealed packaging has been opened, we are unable to accept a return.
For sealed, unopened items, you retain the right to cancel your order within 14 days of receipt without giving any reason. To exercise this right, please contact us at contact@mrjamesconcepts.com within this period.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods or intimate products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at :
Email : contact@mrjamesconcepts.com
Tel. no. : +447414440140
Address : Mr. James Concepts, 52 Mill Lane, Denton M34 7RE, United Kingdom
We do not charge any restocking fees for returned items.